Ivy Donaldson struggles with her mom's shadow, Muriel, the Christmas darling of Icicle Falls. She is now separated from her husband Rob and tries her best with her daughter, but after a series of strange but comical events everybody gets together in unexpected but festive ways.
Sophie Hagan, a retired nurse, turned her home into a Transitions Shelter. The lives of a terminally ill woman, an alcoholic magician, a PTSD veteran, a young drug addict and a grieving mother are explored in the 'Cottonwood' residence.